Appointments For The Health Care System - 888 Words

Problem Statement Patients have been missing appointments or have canceled required follow up testing which were ordered by providers. These appointments are either canceled or no show within 24hrs before scheduled time. Missed appointments are a cost to the health care system in terms of personnel time, extended waiting lists, and the loss of potentially beneficial services. In the past quarter we have seen a decline in No Show Rate. We have 160 weekly spaces available for appointments in the hospital. The 10 % of the patients did not show up, which equals a total of 16 missed appointments a week at $120 per visit. $1,920 in lost revenue in a week which equals $23,040 in the past 3 months. Which means patients failed to receive a recommended care, and the appointment slots were wasted. Generally, no-show rates range from 5%-55% (6). Pediatric clinics might see a no-show rate of below 5%, urban family clinics often see no-show rates between 10%-20% (8). And certain outpatient and surgical clinics-colonoscopies, endoscopies, pulmonary tests and other procedures that require special prep or diets by the patient- have even higher rates, around 50% (8,11). In 2010 study shows specifically at heart failure patients has high no-show rates (3). A little survey to determine the reasons of no show in the John Adams hospitals were conducted last week. Total 356 patients missed appointments were invited to complete the survey of the reasons why. The 276 were returned out of theShow MoreRelatedAppointment Scheduling Systems For The Health Care Industry Essay2122 Words   |  9 PagesINTRODUCTION Health Care Providers, like any business, are facing increased pressure to improve their efficiency and quality of service, while also reducing their costs. Health care expenditures currently cost around 45% of public funding, and they are expected to double by 2050 (Gupta Benton, 2008). 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